Pylon, Inc.

Pylon, Inc. is a technology company based in San Francisco, California, founded in 2022 by Advith Chelikani, Marty Kausas, and Robert Eng. The company was established to address inefficiencies in business-to-business (B2B) customer support by creating an AI-native platform tailored specifically for the complex workflows of B2B organizations. Recognizing that many existing support platforms were optimized for business-to-consumer (B2C) transactional interactions, Pylon focuses on deeper integration with communication channels, enhanced contextual account intelligence, and automation suited to enterprise needs.

Since participating in Y Combinator's Winter 2023 batch, Pylon has gained traction with fast-growing customers including Vellum, Hightouch, Deel, Temporal, and Assembly AI. Its unified platform integrates support across multiple channels such as email, chat, Slack, and Microsoft Teams, leveraging artificial intelligence agents and CRM integrations to support post-sales operations encompassing customer support, success, and onboarding functions. Pylon operates on a subscription-based software-as-a-service (SaaS) model with an enterprise B2B focus, reportedly raising $31 million as of its Series B funding round led by Bain Capital Ventures and Y Combinator. The platform serves mid-market and enterprise B2B SaaS customers aiming to automate and unify their customer operations at scale.